SSL Certificate Special Conditions

Version: 1.0
Last Updated: 24.02.2025

An SSL certificate is a service provided by METUnic upon the CUSTOMER’s request for a specific domain name.

These special terms regulate the provisions related to the SSL Certificate service provided by METUnic and serve as an annex to the general service agreement.

ACTIVATION

The activation process begins once the CUSTOMER completes the purchase, successfully processes the payment, and submits the required order information completely.

The CUSTOMER must ensure successful payment and complete the verification process accurately and on time for activation to proceed. Once the payment and verification process are completed, the certificate is issued.

After the certificate is successfully issued, the CUSTOMER can start using the service.

If the required information is not provided or the verification process fails within the verification period, the activation process cannot be completed, and the order will be canceled.

METUnic is not responsible for any issues caused by delays or deficiencies in the verification and activation process.

CANCELLATION

If the verification process is not completed within 30 days, the service will be canceled.

The CUSTOMER has the right to cancel the service. The cancellation process can be carried out via the “Cancel” option in the CUSTOMER panel.

1. The CUSTOMER must provide a reason for the cancellation request.
2. Upon submission of the cancellation request, an automated support ticket will be created, and the request will be processed.
3. The service will be canceled upon approval by the operations team.

REFUND POLICY

If the payment has been made and the 30-day verification period has not been completed, and the certificate has not been signed, the following refund conditions apply:

• Product Fee: Refundable
• Service Fee: Non-refundable
• Setup Fee: Refundable

If the necessary verification processes for the certificate are completed, and the service is activated, but a cancellation request is made within 15 days, the following refund conditions apply:

• Product Fee: Refundable
• Service Fee: Non-refundable
• Setup Fee: Non-refundable

The setup service is an additional service that the user opts for during the order process. The above conditions apply to cases where the user has paid for the setup service. If METUnic fails to provide the setup service within the specified period, the setup fee will be refunded.

• If a refund request is made after 15 days from the activation of the service, no refund will be provided.
• Once the SSL installation is completed, no refund will be issued for issues that arise during the usage of the service.
• If the domain name service associated with the SSL certificate is terminated for any reason, the SSL service cannot be provided, and no refund will be issued.

RENEWAL

The renewal of the service before its expiration is the CUSTOMER’s responsibility. The renewal process begins 30 days before the expiration date of the service.

To renew the service, the CUSTOMER must submit a renewal request through the CUSTOMER panel and complete the payment process.

With this process, the certificate is reissued with the same details.

Once the renewal is completed, the new service period will begin automatically.

Renewal can only be performed before the current certificate expires. If the renewal is not completed and the service expires, a new certificate request will be considered as a new service.

METUnic is not responsible for any consequences resulting from the CUSTOMER’s failure to request a renewal or complete the necessary procedures.

The service is limited to the SSL types and services published at www.metunic.com.tr/en/ssl-certificate. No additional services are guaranteed beyond the features, scope, and conditions specified on the relevant page. METUnic reserves the right to modify the scope and conditions of the service. The CUSTOMER is responsible for reviewing the information on the mentioned page before utilizing the service and is deemed to have accepted the terms specified on that page.