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Knowledge Base

Email Forwarding

10 frequently asked questions and answers about email forwarding.

What is email forwarding?

Email forwarding is the redirecting of all messages received by a certain email address to another email address. There are two types this process.

  1. The forwarding of copies of all messages received by an email address. For example, a copy of the emails received by your info@domainname.com.tr address will also be forwarded to your info@domainname.com. at your request. In this way, you can display the emails in both email accounts.
  2. Another one is the redirecting of all messages to another email account without displaying them in the first email account. For example, an email sent to your info@domainname.com.tr address will immediately be redirected to your info2@abc.com.tr address at your request. In this way, received messages will only be displayed in your second account.
How is email forwarding done?

1. Log in to your METUnic account with your email and password.
2. Click the “Email Forwarding” button on the right side of your domain name under “My Domain Names” section.

“Forwarded Emails” page will be displayed as in the image above. Please, read the information below before beginning configuration.

1 is the username of the email. “info” is the username for info@domainname.com.tr.
2 is the hostname of the email. “@domainname.com.tr” is the hostname for info@domainname.com.tr.
3 is the email address to receive forwarded emails.

For example in order to forward the emails of test@newdomainname.com.tr to info@domainname.com.tr, please follow the steps:
Enter the user name of first email into box number 1. (e.g. test)
Enter the hostname of first email into box number 2. (e.g. @newdomainname.com.tr)
Enter the second email that is to receive emails into box number 3. (e.g. info@domainname.com.tr)
Click “Save” button.
The information given above are set as an example and you should enter your own email information into the related boxes.

When you fill in the boxes, all fields should be displayed in green.
If the fields are displayed with a red frame, email format is not valid.
When you click on the “Save” button, if the process is successful, “Forwarding configuration is successfully saved” will be displayed on the screen.



When forwarding configuration is completed, forwarding record will be displayed in the bottom of the page as it is in the image.
You can click on the “Edit” button to correct your faulty records.
You can click on the downwards arrow and then “Delete” button to delete your faulty records.

What to consider when configuring an email forwarding?

Email validation is done for user name, email hostname and email to be forwarded (Boxes number 1, 2 and 3). Valid format is belows:

  • You can use alphanumeric characters. (e.g. 0-9, a-z)
  • Phrases may start and end with numbers.
  • Phrases may include . (dot) but they may not start and end with . (dot).
  • Two or more dots may not be used successively in the phrases.
  • Characters such as ! , #, $ , % , &, ‘ , * , +, -, / , =, ?, ^ , _ , ` `, . , { , |, } and ~ may be used in the phrases.
  • Characters such as @ , \, ” , and [] may not be used in the phrases.
  • An email address can be forwarded to more than one email address.
  • If you try to record an already existing forwarding configuration, system gives error.
Is email forwarding charged?

METUnic provides you with free email forwarding service.

Are the emails stored safely?

METUnic does not store your emails but only gives you service to forward your emails.

Why aren't the emails forwarded even though email forwarding is configured?

Forwarding may be recently configured, please be sure that the required time for update has passed. There may be some troubles about email server, please be sure that the email servers are working properly. The messages may be received by spam folder, please check the junk folder.

How long does it take for the activation of an email forwarding configuration?

If there are no MX records for the forwarded domain name, it will be activated after the registration and distribution of DNS records.

Can I use the email forwarding service for my domain where I receive email hosting?

Such redirects are already have a MX record for that domain name, and if redirection is done, another one will be added; consequently, this should not be done because of the confusion. Such redirects should be made through the organization where you receive email hosting.

For example, can I forward an email such as info@domain.com.tr to my current domain, for my domain name?

With the forwarding process, you can use your email that begins with any username you create with the forwarding process and ends with your domain name without purchasing email hosting for your .tr domain name. However, you can only check your email info@domain.com without working with email hosting from your forwarding email and you cannot forward any messages from this email.

Does email forwarding continue after the domain name expires?

When the domain name expires, forwarding between your email addresses will no longer continue.

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